FAQs

The minimum deposit for a Live account is USD 100.

Simply log onto the Members Area on the website and select Deposit / Withdrawal options.

At present we offer the following methods of deposits：

• Bank Wire Transfer
• Payment Gateway Channels

US Dollars.

No, a live account must be opened based on your documentation being verified, approved and activated prior to funds being deposited.

All Bank wires normally take 3 -5 business days depending on the intermediary bank.

At Plotio Global, we regard the security of our client funds as “Top Priority”. For this reason, we ensure that all funds are held in segregated accounts at recognized international banks.

Yes, however, internal checks will be carried out by our CS and accounting department before processing each withdrawal request based on the equity/margin levels on the account at the time.

No, your account will remain active even with a zero balance for a period of 1 year, or unless the account is terminated by yourself.

Plotio Global does not charge any fees for deposits or withdrawals.
Such fees charged by your respective bank or payment provider.

All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.

In order to protect all parties against fraud and in compliance with the prevention and suppression of money laundering, our company policy is to return client funds back to the origin of those funds. And as such, the funds will be returned to your Moneybookers account. This applies to all withdrawal requests, and that such funds will be returned to the original source of deposit.

No, Plotio Global does not save any card details.

1. A valid ID copy or Passport copy
2. Address proof - recent utility bill Water/Electricity /Telephone or a recent bank

A valid driving license stating an address will not be accepted as an ID Proof of Residence.

As a regulated company, we operate in accordance with a number of compliance related issues and procedures. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.

It takes 24 hours to process, provided all required documents are complete. Once documents are verified, we will send the confirmation via email to confirm the account opening (please always check your junk mail).

An official stamped bank letter / lawyer letter or from the municipality stating your name and residential address would be accepted.

Yes. Please check the required documentation for corporate account opening on the website.

Yes.

Please contact us either on live chat / email / phone to [email protected] .

Click on ‘forgot password’ on the login home page (Please note that your new password will be automatically sent to your email address for security purposes). Or you can contact us by phone, live chat / email to [email protected]  or [email protected] and we will assist you

Safety and client confidentiality are of the upmost importance to us. All data will be secure and strictly confidential.

Email your request to [email protected] .

Email your request to [email protected] .

It is simple and quick. Click on OPEN REAL ACCOUNT, fill in the form, upload documents account will be verified within 24 hours via email.

It takes under few minutes to open an account, as long as all the information provided is correct.

Yes, you do. All account holders need to send a proof of identity and a proof of residence.

If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the MT4 trading platform.

Standard online trading account

No.

No.

Yes, you can.

We currently offer a standardized USD currency trading account.

Most popular currencies are the major pairs USD, EUR, GBP, JPY, CHF, CAD, AUD.

No, we do not charge any monthly fees for trading.

For any account related changes, please send an e-mail from your registered e-mail id to [email protected] with your MT4 account number and the required change.

You can change your password yourself from the Members Area or email [email protected] .

You can retrieve your password from the Members Area. Alternatively, you may send an email to [email protected] .

No, we do not offer managed accounts. Only advisory and support if required.

The minimum deposit for a Live account is USD 100.

The regular trading hours for FX are 24 hours a day from Monday to Friday. Gold and Silver (Symbols: XAU and XAG) and Crude Oil can be traded from Monday to Friday, 23 hours a day.

Yes, we do allow news trading.

Yes, we do allow hedging.

Yes, we do allow scalping.

We offer 1:100 (variable).

It is the cost of carrying over a trading position from the current day to the next one. An overnight interbank rate is usually used for calculating the cost.

When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for the value of Monday, a deal done on Friday is for the value of Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

Plotio Global does not provide live forex tutorials at present, but it is very much a future plan.

Sorry, Plotio Global does not accept US Clients.

否，我司不提供VPS 服務。

At your trading MT5 terminal you can both click at the Menu-> View and select Terminal



Or just press Ctrl+T
Or activate Standard Toolbar by selecting View->Toolbars-> Standard



Then click on Terminal button



At the Terminal you can Right Click and select the period of the report you would like. There are standard period selections or Custom Period selection.

Firstly, you need to open the Market Watch Window. To open the Market Watch window, you can either press on the Market Watch at the Standard Toolbar



Or press on the keyboard Ctrl-M
Or go to View->Market Watch



Secondly, to open a chart select a currency pair and right click on it. Then choose Chart Window



Or go to View->Market Watch

To see oscillators, you can either press at the Navigator at the Standard Toolbar. (We showed at question 1 how to activate Standard Toolbar)



Or press Ctrl+N
Or select View-> Navigator

You can either Drag and Drop the Indicator of your preference on the chart you want to apply analysis



Or select the chart you want to apply analysis and double click on the oscillator/indicator
A pop up window will appear where you can set you are Parameters

To open a new position, go to New Order at the Standard Toolbar



Select at the order window Symbol, Volume, Stop Loss, Take Profit, Market Execution for a market order and Trade.



A pop up window will appear where you can set you are Parameters

You can watch your position at the Terminal. We showed above at question 1 how you can open Terminal At the Terminal you can see your trading position and all the necessary details.

Plotio Global provides by default 1:100 Leverage. In other words, 0.1 % margin on any position.

You can calculate the required margin by dividing the size of your position by 200 (which is the default leverage) or multiply by the percentage margin 0.5%. Then transform the amount in US dollars based on current market exchange rates.

It means that, when the Equity of your account drops below the 50% of your Margin required then the open trading positions would start liquidating.

Example

Current level of Equity is 8989.17. Margin is 212.26. Percentage Margin Level is 4234.91% Stopout Level: 50% of the Margin is 0.50×212.26=106.1, therefore in case the equity drops below 106.1 then open trading positions would be automatically liquidated by the system.