FAQs
Deposits and Withdrawals
Supporting Documents
What is the minimum deposit amount?
The minimum deposit for a Live account is USD 100.
How can I deposit or withdraw from my account?
Simply log onto the Members Area on the website and select Deposit / Withdrawal options.
What Deposit / Withdrawal options do you have?
At present we offer the following methods of deposits：
- Bank Wire Transfer
- Payment Gateway Channels
In which currencies can I deposit in my trading account?
US Dollars.
Can I fund and start trading before sending documents?
No, a live account must be opened based on your documentation being verified, approved and activated prior to funds being deposited.
What is the typical processing time for bank wire deposits?
All Bank wires normally take 3 -5 business days depending on the intermediary bank.
Are my funds safe with you?
At Plotio Global, we regard the security of our client funds as “Top Priority”. For this reason, we ensure that all funds are held in segregated accounts at recognized international banks.
Can I withdraw if I have open positions?
Yes, however, internal checks will be carried out by our CS and accounting department before processing each withdrawal request based on the equity/margin levels on the account at the time.
If my trading account displays zero balance will my account be closed?
No, your account will remain active even with a zero balance for a period of 1 year, or unless the account is terminated by yourself.
Is there a fee for deposits and withdrawals?
Plotio Global does not charge any fees for deposits or withdrawals.
Such fees charged by your respective bank or payment provider.
How long does the deposit/withdrawal take by credit card, e-wallet or any other payment method?
All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.
If I deposit funds by Moneybookers, can I withdraw money to my credit card?
In order to protect all parties against fraud and in compliance with the prevention and suppression of money laundering, our company policy is to return client funds back to the origin of those funds. And as such, the funds will be returned to your Moneybookers account. This applies to all withdrawal requests, and that such funds will be returned to the original source of deposit.
Do you save my credit/debit card details?
No, Plotio Global does not save any card details.
What supporting documents do I need to provide if I want to be your client?
1. A valid ID copy or Passport copy
2. Address proof - recent utility bill Water/Electricity /Telephone or a recent bank
My driver’s license has my address on it. Can I use this document for both ID and Proof of Residence?
A valid driving license stating an address will not be accepted as an ID Proof of Residence.
Why do I need to submit my documents for account validation?
As a regulated company, we operate in accordance with a number of compliance related issues and procedures. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.
How long does it take to verify my documents?
It takes 24 hours to process, provided all required documents are complete. Once documents are verified, we will send the confirmation via email to confirm the account opening (please always check your junk mail).
What happens if I don’t have a utility bill on my name?
An official stamped bank letter / lawyer letter or from the municipality stating your name and residential address would be accepted.
Can I open a corporate account?
Yes. Please check the required documentation for corporate account opening on the website.
Can I open more than one account?
Yes.
What should I do if I have not received my login details?
Please contact us either on live chat / email / phone to [email protected] .
I have lost/forgot my password, what do I do?
Click on ‘forgot password’ on the login home page (Please note that your new password will be automatically sent to your email address for security purposes). Or you can contact us by phone, live chat / email to [email protected] or [email protected] and we will assist you
How secure are my personal details and documents with you?
Safety and client confidentiality are of the upmost importance to us. All data will be secure and strictly confidential.
How can I change my email address and/or telephone number etc…
Email your request to [email protected] .
How do I close my trading account?
Email your request to [email protected] .
